FAQs

              

What types of fitness tools do you offer?

HugosFitnes specializes in a curated selection of innovative fitness tools designed to enhance your workout experience. Our product range includes items such as the Breathing Trainer Respirator, which is aimed at boosting lung capacity, and versatile Elastic Resistance Bands that cater to strength training and flexibility needs.

How do your products enhance workout performance?

Our products are designed with user-friendly features and portability in mind, allowing fitness enthusiasts to effectively integrate them into their routines. For instance, the Breathing Trainer Respirator can improve respiratory efficiency, while Elastic Resistance Bands provide adjustable resistance levels, making them suitable for various fitness levels and exercises.

Are your products suitable for all fitness levels?

Yes, our fitness tools are designed to cater to individuals at all fitness levels. Whether you are a beginner or an experienced athlete, our products can be utilized to meet your specific health and fitness goals.

What is your return policy?

We have a 30-day return policy, which allows customers to request a return within 30 days of receiving their item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. For more details, please refer to our return policy.

How can I contact customer support for inquiries?

For any inquiries or assistance, you can contact our customer support team via email at hugokovacsik.09@gmail.com. We are here to help you with any questions or concerns regarding our products or your orders.

Do you offer exchanges for your products?

Yes, we facilitate exchanges by recommending that customers return the item they wish to exchange. Once the return is accepted, customers can make a separate purchase for the new item they desire.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.